Return & Warranty

Return

HAIRDRESSING.com.my will provide refund/replacement to customers that fall under certain criteria (e.g. out of stock, system auto reject, fraud, etc.) 

Possible Issues

100% Money Back Guaranteed

The item that you purchased is 100% Money Back Guaranteed. You will received the 100% refund of the total item price less the shipping charges that you have paid. Money will be refunded back to your bank/credit card/PayPal within 7 – 10 working days.

To be eligible for 100% purchase refund, you have to return the item within 7 days after you had received the item that you do not want.

Out-of-Stock Order

HAIRDRESSING.com.my works hard to ensure that the stock is on hand for delivery, but availability of a listed item is subjected to change due to high-demand of the said item. In the event of ‘out of stock’ situation, HAIRDRESSING.com.my will grant you a full refund inclusive of shipping fee within 3 working days.

Non-delivery of Order

If you do not receive your order after 14 working days Domestic or 21 working days International (not including custom clearance), do contact us and we would be happy to assist you.

Incorrect/Incomplete/Defected/Damaged Items

If you received your items that have been damaged or missing from your order, kindly contact us immediately within 3 business days from receipt date.

Damaged items

For damages, please provide a description and photos of the damaged item as well as the condition of any packaging and report to customer support within 3 working days at +603 9066 0944 or send us email to [email protected]. But please keep all the items, boxes, and packing material shipped exactly as you received it for inspection. Our customer support will advise you the next step.

Missing items

For missing items, kindly make sure you have removed all packing material from the shipment box to confirm that the item was not hidden from view. On occasion, small items are packed into other items to protect it from damaged during shipment. Please check the tracking status to confirm that all packages have been delivered with provided tracking number before you proceed filing a report with us.

Cancelling Orders

The processing orders at HAIRDRESSING.com.my are run promptly to ensure you receive your items the soonest as possible. Therefore, no cancellation or change will be accepted once your order has been processed by us.  

Warranty

Limited Warranty

HAIRDRESSING.com.my warrants only to the original end user that the products and parts will be free from defects in material and workmanship for the applicable warranty periods. Warranty periods to be determined commencing upon the date of invoice to the end user.

NOTE : Warranty does not covers international purchase.

What May Void the Warranty

The limited warranty shall be null and void in the following circumstances:

  1. Unexpired items, improper use or installation, failure to conduct regular maintenance or cleaning, or damaged by negligence and accident by the end-user or third party; or
  2. Modification or repair by the end-user or any unauthorised service provider; or
  3. Failure to use only genuine parts approved by HAIRDRESSING.COM.MY; or
  4. Failure by the end user to follow the Return Appointment Process set forth below.
Return Appointment Process

As a condition precedent to the above Limited Warranty, the end user must:

  1. Ship the items being returned to HAIRDRESSING.com.my, and pay for the return shipping charge which is claimable from HAIRDRESSING.com.my.
  2. Pack the items being returned in the original packing carton or equivalent. Damage in transit is end user’s responsibility and may cause to void the warranty claim.
Transportation Costs

HAIRDRESSING.com.my will pay shipping charge to return the products or parts covered by this Limited Warranty. However, if HAIRDRESSING.com.my determines in the exercise of its reasonable but sole discretion that the product or part returned for warranty service is not defective, or does not otherwise qualify for warranty service, end user shall be liable for all costs of handling and transportation.